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+64 (0)6 752 4922



    website terms and conditions

    The terms and conditions set out in this document are the current terms and conditions which will apply to every person using the West Coast Cocoa website.  West Coast Cocoa can vary or update these terms and conditions at any time.  Replacement terms and conditions will be posted on the West Coast Cocoa website and will be deemed to come into force as soon as they are posted.   Nothing in these terms and conditions limits your rights under the Consumer Guarantees Act 1993 where you are a consumer for the purposes of the Act.

    Becoming a member and general obligations

    You may sign up as a user of the West Coast Cocoa website using the form contained on this website.  You may only sign up once.  You must not take any steps to circumvent or avoid the proper operation of the facilities.

    Use of Facilities

    All use of the facilities must be made honestly and in good faith.  All users acknowledge and accept that we can not guarantee that the provision of the facilities will be completely uninterrupted, or free from mistake.  Unless specifically stated all currencies used on this site shall be deemed to be in New Zealand dollars and inclusive of GST.


    You may only buy once you have become a registered user of West Coast Cocoa website.  An order is deemed to be a “Standing Order” once buyer has taken delivery of second order, not on the delivery of first order.   West Coast Cocoa accepts credit card orders from most major credit cards and our transactions are processed through DPS using a secure encrypted server.  Customer credit card information is not stored on our server.  The name on your statement will be West Coast Cocoa.

    Returns / Cancellation policy

    If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Consumer Guarantees Act 1993, is a replacement or refund.  Where a consumer exercises his/her cancellation rights, the customer will be given a replacement or refund within 30 days of their cancellation.  The cancellation period ends on the expiry of seven working days, commencing on the day following the day on which you, the customer, receives the goods.  Custom orders are excluded from these terms.  If you, the customer, choose to cancel your order without given a reason, you can be asked to return and pay for the cost of returning the goods.

    Freight policy

    We ship all orders through CourierPost and freight is charged at a flat rate of $5.00 (excluding GST) per order. Delivery is usually 1–2 business days from the date of shipping. If your shipment is sent as urgent or priority shipping, additional charges will apply and you will need to contact us prior to placing your order to discuss pricing. Product will only be delivered to New Zealand addresses.

    Privacy Policy

    We are committed to upholding our obligations under the Privacy Act 1993.  This clause sets out our views on the use of your personal information and our obligations in relation to such information.  We will not sell any personal information held about you to third parties.  We may send you emails from time to time and you may request to be removed from any such mailing list at any time.  We will provide you with the means to alter and update your personal information at any time and it is your responsibility to ensure that such information is kept up to date and accurate.  It is your responsibility to maintain the security of your password and to take steps to disable your account or update your password immediately upon becoming aware of any likely breach of security.  You will remain liable for all use being made of your account whether authorised by you or not.  We may from time to time employ various security measures of our choice to protect any information being transmitted to or via the facilities.  Any security measures in place will be readily identifiable from the facilities from time to time.  In transmitting information you are deemed to have approved and accepted such security measures (if any) as are then in use on the facilities and no subsequent complaint will be considered about such security measures or the lack thereof.

    Copyright and Miscellaneous

    We are confident that our website will provide a high quality of service.  However, we can not and do not guarantee the availability of the facilities at any given time or for any given duration.  These terms and conditions are governed by the laws of New Zealand.  All copyright and intellectual property rights of any description arising in the development and creation of West Coast Cocoa website, its facilities, its brands, text, software and in any other sense whatsoever will remain owned by West Coast Cocoa.  You may not without our prior express written agreement do anything to infringe upon those rights.  You must not use any part of the materials on our site for commercial purposes without first obtaining a licence with written permission to do so from us or our licensors.

    If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease and you must immediately, at our request, return or destroy copies of any materials you have made.  West Coast Cocoa and West Coast Cocoa Merchants are trade marks of West Coast Cocoa Limited.

    Use of Content Submitted by You / User / Author

    By uploading, posting, sending or submitting recipe content, images, photographs and text you are consenting to be bound by these terms of use.  You agree that any content you upload, post, email, transmit or otherwise make available is non-confidential and that we shall have a perpetual, worldwide, non-exclusive license to use any such content in connection with the website, our business (and any successor) and any associated collateral, including without limitation for promoting and redistributing part or all of the content (and derivative works thereof) in any media formats and through any media channels.  You also hereby grant each user a non-exclusive license to access your content through the site, and to use, reproduce, distribute, prepare derivative works of, display and perform such content as permitted through the functionality of the site and under these Terms and Conditions. The submission of any materials to us irrevocably waives any and all “moral rights” in such materials.

    User / Author conduct

    You understand that all Content posted by Users/Authors, whether publicly posted or privately transmitted, are the sole responsibility of the User from which such content originated. This means that you – the Author, and not us – the Site, are entirely responsible for all content that you/user/author upload, post, email, transmit or otherwise make available via the website.  You agree to not use the website to upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; harm minors in any way; impersonate any person or entity, including, but not limited to, a site official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity; forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the website; upload, post, email, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); upload, post, email, transmit or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, or which would violate any right of publicity, right of privacy or other right of any party without first obtaining permission of the owner of such right. This includes group or individual portraits of people taken by professional photographers. Photos of people may only be used with the permission of the individual whose image is portrayed (or for minors, the permission of their parent or guardian). This includes celebrities and professional athletes, as well as ordinary citizens; upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation; upload, post, email, link, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;  interfere with or disrupt the website or servers or networks connected to the website, or disobey any requirements, procedures, policies or regulations of networks connected to the website; intentionally or unintentionally violate any applicable local, state, national or international law.

    More information about West Coast Cocoa is a site operated by West Coast Cocoa Limited trading as West Coast Cocoa Merchants. We are a company registered in New Zealand with registration number 5099901.   GST #114-188-727.

    Our trading address is 47A King Street, New Plymouth, New Zealand (wholesale visitors are welcome by appointment). Ph: +64 (0)6 752 4922

    Our registered address is cnr of King and Queen Streets, New Plymouth, New Zealand.

    If you have any concerns about material that appears on our site, please contact us at


    We love working alongside an eclectic group of beautiful businesses and individuals. The key to any relationship is understanding each other’s values. If you are keen to work with us, why not pen us an email about your business or project and why you think we would work well together alongside a completed Wholesale Account Application 

    Download our Wholesale Account Application and return it to

    +64 (0)6 752 4922

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