FREIGHT POLICY

We ship all orders through CourierPost and freight is charged at a flat rate of $5.00 (excluding GST) per order. Delivery is usually 1–2 business days from the date of shipping. If your shipment is sent as urgent or priority shipping, additional charges will apply and you will need to contact us prior to placing your order to discuss pricing. Product will only be delivered to New Zealand addresses.

RETURNS / CANCELLATION POLICY

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Consumer Guarantees Act 1993, is a replacement or refund.

Where a consumer exercises his/her cancellation rights, the customer will be given a replacement or refund within 30 days of their cancellation. The cancellation period ends on the expiry of seven working days, commencing on the day following the day on which you, the customer, receives the goods.

Custom orders are excluded from these terms. If you, the customer, choose to cancel your order without given a reason, you can be asked to return and pay for the cost of returning the goods.